IT Support focused on troubleshooting issues, maintaining systems, and documenting fixes so teams can focus on their work.
Ready to troubleshoot
Availability
IT Support specialist focused on troubleshooting, user support, system maintenance, and application support.
Profile
M. Mayo Shaquille / IT Support
Fresh Graduate in Information Systems from Universitas Riau with experience in IT Support, networking, data analysis, and technology through internships at Plasa Telkom Airmolek and PT Pertamina EP Field Lirik. Experienced in supporting network installation and maintenance, LAN cabling, Wifi installation, CCTV troubleshooting, and developing digital information displays.
Riau, Indonesia -- open to work in IT support, troubleshooting, and system maintenance.
Focus
Troubleshooting, user support, and system maintenance
Systems
Office systems, internal applications, local network
Base
Riau, Indonesia
Hardware, OS, and application issues from ticket to verified fix.
Internal applications, user assistance, issue handling, and routine maintenance.
Local network checks, connectivity diagnosis, and peripheral setup.
How I work through issues, from ticket to fix to documentation.
Step 1
Issue
Ticket report with context and symptoms
Step 2
Investigation
Reproduce and isolate the failing layer
Step 3
Root Cause
Confirm the underlying fault, not symptoms
Step 4
Solution
Apply the smallest correct fix
Step 5
Verification
Retest with the reporter and check side effects
Step 6
Documentation
Record the fix for the next occurrence
Have a system issue? I can help diagnose and fix it.
Diagnose hardware, OS, and application issues from ticket reports through to verified fixes.
Direct assistance and clear step-by-step guidance for non-technical users.
Able to support internal applications through user assistance, issue handling, and routine maintenance.
Data checks, validation, and reporting support matched to office workflows.
Local network checks, connectivity diagnosis, and peripheral setup.
Isolate connectivity faults across device, cable or WiFi, and configuration layers.
Record fixes and procedures so recurring issues are resolved faster next time.
Retest with the reporter, confirm resolution, and run preventive checks.
Grouped by support domain. No ratings, only areas of working experience.
Support roles across field operations, events, and network services.
Fastest response via email. Include context, screenshots, and urgency.
Direct
Fastest way to reach me. Include what system is affected, what you've tried, and how urgent it is.
mayoshaquille@gmail.com